Frequently asked questions
Is it suitable to use every day?
Yes — designed for daily use as part of your evening wind-down routine. As with any massage device, those who are pregnant or have underlying neck/spine conditions should check with a doctor first.
Is it adjustable for different body sizes?
Yes, the strap is adjustable to fit most neck and shoulder sizes comfortably.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does it weigh, and is it easy to travel with?
It weighs about 1.3 kg (1300 g) and measures 15 x 25 x 16 cm — compact and lightweight enough to pack for travel, work, or everyday home use.
Does it need to be plugged in while using it?
No — it's fully rechargeable and cordless, so you can move freely at home, in the office, or while traveling without being tethered to an outlet.